Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with CraftLeads for any reason within the first 30 days of your subscription, you may request a full refund of your subscription fee.

How to Request a Refund

To request a refund, send an email to support@craftleads.ai with the subject line "Refund Request" and include your account email address. No explanation is required within the 30-day window.

Refund Processing

• Refund requests are processed within 5 business days.
• Refunds are issued to the original payment method via Stripe.
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.

Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting us at support@craftleads.ai.

• When you cancel, your subscription remains active until the end of the current billing period.
• You will continue to have full access to the Service until the end of your paid period.
• No further charges will be made after cancellation.

After the 30-Day Window

After the initial 30-day period, we do not offer partial refunds for unused time remaining in a billing period. If you cancel mid-cycle, you retain access until the end of your current billing period but will not receive a prorated refund.

Disputes

If you have a billing dispute or concern, please contact us at support@craftleads.ai before initiating a chargeback with your bank. We are committed to resolving any issues promptly and fairly.

Contact

For any questions about refunds, cancellations, or billing, please contact us at support@craftleads.ai.